Lead Employment Advisor

Accountability

To achieve performance targets for individual activity and set an example to others – ie to deliver all expectations of the Employment Advisor role to an exceptionally high standard.

Performance Improvement & Coaching

• Monitor advisor performance against KPIs and contractual targets.

• Identify underperformance trends and implement tailored improvement plans.

• Deliver one-to-one coaching and group workshops to enhance advisor effectiveness.

• Use data insights to drive continuous improvement and innovation.

Mentoring & Staff Development

• Act as a role model and first point of contact for Employment Advisors

• To support with recruitment and upskilling the team

• Provide ongoing support, guidance, and motivation to help advisors achieve their goals.

• Facilitate peer learning and best practice sharing across the team.

• Support onboarding and induction of new advisors.

• Ensure a team of EAs deliver expected quality standards and programme administration expectations

Qualifications & Experience

Essential

• •  Clear and demonstrable track record of strong performance, target achieving, Job Start, First Earnings and Job Outcome performance
• •  Clear and demonstrable record of punctuality, quality service delivery and programme administration 
• •  Excellent understanding of performance management and quality assurance. 
• •  Exceptional communication, interpersonal, and organisational skills. 
• •  Ability to analyse data and translate insights into actionable improvements.
• ·  Experience of working to structured targets and deadlines
• ·  Experience working on the Restart Scheme or similar DWP-funded programmes.

Desirable
•  Experience of people development in an individual and group environment.
  Demonstrable experience of working in role where, sales, promotional or influencing skills are required.
•  Relevant qualifications in coaching, training, or quality assurance.

Individual Competencies
·  Excellent communication skills with the ability to adapt to customers
·  Strong interpersonal skills, specifically around listening, questioning and building relationships.
·  Influencing skills that promote commitment and action.
·  Customer focused with a strong commitment to customer care.
·  Ability to plan and organise workload to meet required targets and deadlines.
·  Computer skills including Microsoft Outlook.
·  Strong team player with a positive and flexible approach to both work and colleagues.
·  Creative problem-solving skills and a positive approach to challenging and overcoming limiting beliefs.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.