Senior Airfreight Operator - Frankfurt - Freight Forwarding

Senior Airfreight Operator – Time Critical

Location: Frankfurt

Salary: €45,000–€65,000 per annum

Hours: Monday to Friday, 8:00am–4:30pm, with occasional weekend shifts

Job Type: Full-time, Permanent

Our client is a leading global freight forwarding and logistics business with an extensive international network. Due to continued growth within their Time Critical operation, they are looking for an experienced Senior Airfreight Operator to join their Frankfurt team.

This is a fast-paced role focused on coordinating urgent and time-sensitive shipments, working closely with customers, carriers, customs brokers and international teams to ensure freight moves efficiently and without delay.

Strong spoken German is essential for this role, alongside good English communication skills.

Key Responsibilities

• Coordinate time-critical shipments across international regions
• Manage shipments from booking through to final delivery
• Prepare and review shipping, transport and customs documentation
• Select and coordinate the most appropriate transport solutions across air, road and courier services
• Liaise with carriers, freight forwarders, couriers and customs brokers
• Negotiate competitive rates and monitor carrier performance
• Prepare accurate freight quotations and support the commercial team
• Audit freight invoices and resolve billing discrepancies
• Act as a key point of contact for customers, providing regular shipment updates
• Investigate operational issues and implement solutions to minimise delays
• Work closely with international teams to ensure seamless operational handovers
• Maintain high levels of customer service within agreed service levels
• Support process improvements and wider operational projects

About You

The successful candidate will have:

• Strong spoken German – essential
• Good English communication skills
• 3+ years' experience within freight forwarding, logistics, transport or a similar operational environment
• Practical experience working with freight forwarders, carriers or express couriers
• Experience handling time-critical, urgent or high-priority shipments would be advantageous
• Strong knowledge of freight documentation and operational processes
• Excellent communication and customer service skills
• The ability to work under pressure and manage multiple shipments and priorities simultaneously
• Strong attention to detail and problem-solving abilities
• Good IT skills, including Microsoft Office and experience using TMS/ERP systems
• A proactive and adaptable approach to changing operational requirements

The Opportunity

This is an excellent opportunity to join an established international logistics operation and play a key role within its global Time Critical team.

You will work closely with colleagues across different international regions to ensure continuous operational coverage for urgent customer shipments, while developing your experience within a specialist and fast-paced area of freight forwarding.

Working Hours: Monday to Friday, 8:00am–4:30pm, with occasional weekend shifts depending on operational requirements.

If you have a strong freight operations background, speak German confidently, and are looking to develop your career within a fast-paced Time Critical environment, we'd like to hear from you.